Refund policy
Last updated: August 21, 2026
At CLOSEMADE, we want you to be satisfied with your purchase. This Refund & Return Policy explains when returns are accepted, how to request a return, and how refunds are processed.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it;
- Be unworn and unused;
- Have all original tags attached; and
- Be returned in its original packaging.
You will also need to provide your receipt or other proof of purchase.
How to Start a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.
If your return request is approved, we will provide you with return instructions, including the return address and any applicable return shipping instructions.
Do not send an item back without contacting us and receiving return instructions first. Items returned without prior approval may not be accepted.
Return Shipping
For an approved return, we will provide the applicable return shipping instructions.
Where a return shipping label is provided by CLOSEMADE, the label and related instructions will be provided after your return request has been reviewed and approved.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible after delivery.
For damaged items, please contact us within 48 hours of delivery and provide:
- Your order number;
- Clear photos of the item; and
- Clear photos of the packaging when applicable.
We will review the issue and, where appropriate, provide a suitable resolution such as a replacement or refund.
Non-Returnable Items
Certain items may not be eligible for return where applicable.
We do not accept returns for:
- Items that have been worn or used;
- Items that are not in their original condition;
- Items missing original tags or packaging;
- Gift cards; or
- Items specifically identified as non-returnable on the applicable product page.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale Items
Sale items are not eligible for return or refund, unless the item is defective, damaged, or the wrong item was received.
Made-to-Order Products
All CLOSEMADE apparel is made to order. Production begins after an order is placed.
Made-to-order status does not by itself prevent an eligible return under this policy. Eligible returns must meet the requirements and conditions described above.
Exchanges
We do not offer direct exchanges.
If you would like a different item or size, the fastest option is to request an eligible return and, once the return has been approved, place a new order for the desired item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your return is approved, the refund will be issued to your original payment method within 10 business days.
Please note that after we issue a refund, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
💬 Live Chat: Click the chat icon on our website for quick assistance.
📧 Email: contact@closemade.com (We aim to respond to emails within 24–48 business hours).
📞 Phone: +1 (385) 446-6018
📍Business Address: 5570 W 1730 South, Suite 900, Salt Lake City, UT 84104, United States
Thank you for choosing CLOSEMADE - Made With Intention.