Frequently Asked Questions
Got a question? We are here to answer!
About CLOSEMADE
What is CLOSEMADE?
CLOSEMADE is an independent apparel brand focused on thoughtfully designed clothing made for everyday wear. We create original designs and offer apparel through our online store.
What makes CLOSEMADE different?
We focus on original designs, comfortable everyday apparel, and a straightforward shopping experience. Each piece is made to order so your order can move into production after it is placed.
Products & Made-to-Order
Are CLOSEMADE products made to order?
Yes. All CLOSEMADE apparel is made-to-order. Production begins after your order is placed rather than the item being prepared in advance as a ready-to-ship product.
Why are your products made to order?
Our made-to-order approach allows each order to enter production after it is placed. This means your item is prepared specifically in response to your purchase rather than being held as ready-to-ship inventory.
Can product colors look slightly different from the photos?
Yes. Product colors may appear slightly different depending on your device, screen settings, lighting, and other display conditions. We make reasonable efforts to present product colors and details as accurately as possible.
How do I choose the right size?
Please review the size chart provided on the applicable product page before placing your order. We recommend checking the listed measurements and comparing them with a similar garment you already own.
Ordering
How do I place an order?
Choose the product, select the available size and options, add it to your cart, and complete checkout with your shipping and payment information.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation by email with your order details.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make a change or request a cancellation. Because all CLOSEMADE apparel is made-to-order, we cannot guarantee that an order can be changed or cancelled once it has entered production or shipping.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment must be successfully authorized before an order can be processed.
Shipping & Delivery
Where does CLOSEMADE ship?
CLOSEMADE currently ships within the United States.
If you are located outside the United States, please contact us before placing an order to confirm whether shipping is available to your location.
How long does it take to process my order?
All CLOSEMADE apparel is Made-to-Order, and orders are generally processed within 1–3 Business Days, excluding weekends and holidays.
How long does shipping take?
Our estimated Standard Shipping time is 3–7 Business Days after your order has been processed.
Can processing or shipping times take longer during busy seasons?
Yes, During peak seasons, holidays, promotional periods, or other high-demand events, order processing and delivery times may be longer than usual. Events such as Mother's Day, Father's Day, Halloween, Thanksgiving, Black Friday, Cyber Monday, and Christmas may result in additional processing or carrier transit time. We appreciate your patience and recommend placing orders early when purchasing for a specific occasion or date.
How much does shipping cost?
Standard shipping within the United States is $8.99. Any applicable shipping promotion or free-shipping offer will be displayed on our website or at checkout.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive an email containing your tracking information so you can follow your package.
Can my order arrive later than the estimated delivery time?
Yes. Delivery estimates are not guaranteed. Carrier delays, weather, holidays, incorrect address information, and other circumstances outside our reasonable control may affect delivery times.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request an eligible return.
What condition must an item be in to qualify for a return?
Returned items must be unworn, unused, in the same condition in which they were received, with original tags attached and original packaging where applicable. Proof of purchase is also required.
How do I request a return?
Email contact@closemade.com with your order number and the reason for your return. Please wait for return instructions before sending an item back.
What if I receive a damaged or defective item?
Please contact us as soon as possible. For damaged items, please contact us within 48 hours of delivery and provide your order number along with clear photos of the item and packaging where applicable.
What if I receive the wrong item?
Contact us as soon as possible with your order number and clear photos of the item you received. We will review the issue and determine an appropriate resolution.
Do you accept returns for sale items?
Sale items are generally not eligible for return or refund unless the item is defective, damaged, or the wrong item was received.
Do you offer direct exchanges?
No. We do not offer direct exchanges. If you need a different size or item, you can request an eligible return and place a new order for the desired product.
How long does a refund take?
Once an approved return has been received and inspected, an approved refund is issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.
Customer Support
How can I contact CLOSEMADE?
Please feel free to reach out to us:
💬 Live Chat: Click the chat icon on our website for quick assistance.
📧 Email: contact@closemade.com (We aim to respond to emails within 24–48 business hours).
📞 Phone: +1 (385) 446-6018
📍Business Address: 5570 W 1730 South, Suite 900, Salt Lake City, UT 84104, United States
What should I do if I have a question about my order?
Please contact us with your order number and a brief description of your question or concern. Providing your order number helps us locate your order and assist you more efficiently.