Shipping policy

Last updated: August 21, 2026

Thank you for shopping with CLOSEMADE. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

We are committed to providing a clear and reliable delivery experience for every customer.

Order Processing Time

All CLOSEMADE apparel is made to order. Orders are processed within 1–3 business days, excluding weekends and holidays.

Because our apparel is made to order, production begins after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email with your shipping and tracking details.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

Shipping Locations

CLOSEMADE currently ships within the United States.

If you are located outside the United States, please contact us before placing an order to confirm whether shipping is available.

Estimated Delivery Times

Standard Shipping: 3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, holidays, weather conditions, and other circumstances outside our reasonable control.

Please also allow the applicable 1–3 business day processing period before your order enters transit.

Peak Seasons and Holiday Delays

During peak seasons, holidays, promotional periods, or other high-demand events, order processing and delivery times may be longer than usual. Events such as Mother's Day, Father's Day, Halloween, Thanksgiving, Black Friday, Cyber Monday, and Christmas may result in additional processing or carrier transit time. We appreciate your patience and recommend placing orders early when purchasing for a specific occasion or date.

Shipping Costs

Standard shipping is $8.99 within the United States.

We may occasionally offer free shipping promotions. Any applicable free shipping offer will be clearly stated on our website or at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

You can use the tracking number to monitor the delivery status of your package.

If you do not receive tracking information within 5 business days after your order has been processed, please contact us at contact@closemade.com.

Incorrect or Incomplete Address Information

Please carefully review your shipping information before completing your purchase.

CLOSEMADE is not responsible for:

  • Delays caused by incorrect or incomplete shipping addresses;
  • Packages delivered to an address that was incorrectly provided at checkout; or
  • Additional costs or delays resulting from incorrect or incomplete address information.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe:

  1. Check the tracking information provided with your shipment.
  2. Contact the shipping carrier for the latest delivery information.
  3. If you need further assistance, contact our customer support team.

We will make reasonable efforts to assist with delivery-related issues and work with the carrier where appropriate.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

  • Your order number;
  • Clear photos of the damaged packaging; and
  • Clear photos of the damaged item.

We will review the information and determine an appropriate resolution based on the circumstances and our Refund Policy.

Split Shipments

In some cases, items from the same order may be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.

Contact Information

If you have any questions, please feel free to reach out to us:

💬 Live Chat: Click the chat icon on our website for quick assistance.
📧 Email: contact@closemade.com (We aim to respond to emails within 24–48 business hours).
📞 Phone: +1 (385) 446-6018
📍Business Address: 5570 W 1730 South, Suite 900, Salt Lake City, UT 84104, United States

Our Commitment

At CLOSEMADE, we aim to provide clear and reliable shipping information so you know what to expect from the time your order is placed until it arrives.

Thank you for choosing CLOSEMADE - Made With Intention.