Terms of service
Last updated: August 21, 2026
Welcome to CLOSEMADE. These Terms of Service (“Terms”) govern your access to and use of the CLOSEMADE website, including its content, features, products, services, and functionality (collectively, the “Services”).
By visiting our website, browsing our products, placing an order, or otherwise using our Services, you agree to be bound by these Terms and our related policies, including our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree to these Terms, please do not use our website or Services.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us permission to allow any minor dependents to use this website.
You may not use our products or Services for any unlawful or unauthorized purpose, including violating any applicable laws or regulations.
You agree not to transmit or introduce viruses, malware, harmful code, or other material that could interfere with the operation, security, or integrity of our website or Services.
A breach or violation of these Terms may result in termination of your access to our Services.
2. General Conditions
We reserve the right to refuse service, limit orders, or cancel transactions when reasonably necessary, including where we suspect fraudulent activity, unauthorized use, or a violation of these Terms.
You understand that information you submit through our website, other than payment information, may be transmitted across various networks and may be adapted to meet technical requirements. Payment information is encrypted during transmission in accordance with applicable security standards.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time.
We are not responsible if information available through the Services is not accurate, complete, or current. Information provided on our website is intended for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting more complete or current information where appropriate.
3. Products and Product Information
We make reasonable efforts to display our products, designs, colors, sizes, specifications, descriptions, and other product information as accurately as possible.
However, the appearance of colors may vary depending on your device, display settings, lighting, and other factors. Product images are provided for illustrative purposes and may not exactly reproduce the appearance of the physical product.
Product availability, descriptions, specifications, and pricing may change without notice.
All CLOSEMADE apparel is made to order, meaning production begins after an order is placed rather than the item being prepared in advance as a ready-to-ship product.
Please review the applicable product information and our Shipping Policy for current processing and delivery estimates before placing an order.
We reserve the right to limit quantities, discontinue products, or modify our product offerings at any time.
4. Accuracy of Information
We strive to provide accurate and up-to-date information on our website. However, there may occasionally be typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, pricing, availability, promotions, shipping charges, or other content.
We reserve the right to correct errors, update information, or cancel an affected order when a material error is discovered.
If an error affects an order you have already placed, we may contact you with the relevant information and, where appropriate, provide you with the option to confirm the corrected order details or receive a refund for the affected amount.
5. Prices and Payment
All prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.
Prices, promotions, discounts, and product availability may change at any time without notice.
The price applicable to your order is the price displayed at checkout when you complete your purchase, subject to any applicable taxes, shipping charges, or other clearly disclosed fees.
You agree to provide current, complete, and accurate billing and payment information for all purchases.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, pricing errors, or other circumstances that may affect the validity of the transaction.
6. Orders and Order Acceptance
Submitting an order through our website constitutes an offer to purchase the selected products.
After you place an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been accepted or that fulfillment has begun.
We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary.
If we cancel an order after payment has been processed, we will refund the applicable amount using the original payment method where reasonably possible.
Please review your order carefully before completing your purchase.
7. Made-to-Order Products
All CLOSEMADE apparel is made to order.
This means production begins after you place your order rather than the item being prepared in advance as a ready-to-ship product.
Because each order enters production after it is placed, please allow the applicable processing time before your order ships.
Please review our Shipping Policy for current processing and delivery estimates before completing your purchase.
8. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms.
Our Shipping Policy explains applicable processing times, estimated delivery times, shipping charges, tracking information, and circumstances that may affect delivery.
Delivery estimates are not guarantees. Delays may occur because of carrier issues, weather, holidays, incorrect or incomplete address information, customs procedures, or circumstances outside our reasonable control.
Please ensure that the shipping information provided at checkout is accurate and complete.
For more information, please review our Shipping Policy.
9. Returns, Refunds, and Order Issues
Returns and refunds are governed by our Refund Policy, which forms part of these Terms.
Our Refund Policy explains eligibility requirements, applicable timeframes, return procedures, refund methods, and any exclusions or limitations.
Please review our Refund Policy before placing an order.
If you receive an item that is damaged, defective, incorrect, or otherwise affected by an order issue, please follow the instructions provided in our Refund Policy and contact us within the applicable timeframe.
10. Intellectual Property
All original content made available through CLOSEMADE, including our brand name, logos, original designs, graphics, photographs, product descriptions, written content, website layout, and other materials, is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, display, sell, license, or otherwise exploit CLOSEMADE content without our prior written permission, except where permitted by applicable law.
Nothing in these Terms grants you ownership of or a license to any CLOSEMADE intellectual property unless expressly stated otherwise.
Where third-party materials are used under license or with permission, the applicable rights remain with their respective owners.
11. User Content and Feedback
If you submit, post, upload, or otherwise provide reviews, comments, feedback, suggestions, photographs, or other content to us (“User Content”), you represent that you have the necessary rights to provide that content and that it does not violate the rights of any third party or applicable law.
By submitting User Content, you grant CLOSEMADE a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that User Content in connection with our business and Services.
We may remove User Content that we reasonably believe violates these Terms, applicable law, or the rights of others.
12. Third-Party Services and Links
Our Services may include functionality, applications, services, or links provided by third parties.
Third-party services and websites are governed by their own terms and policies. We are not responsible for the content, availability, accuracy, or practices of third-party services or websites that are outside our control.
Your use of third-party services is at your own discretion and subject to the applicable terms and policies of those third parties.
13. Optional Tools
We may provide access to third-party tools or features that we do not monitor, control, or manage directly.
You acknowledge that such tools are provided on an “as is” and “as available” basis, without warranties of any kind to the extent permitted by applicable law.
Your use of any optional third-party tool is at your own discretion, and you should review and accept the terms provided by the relevant third-party provider before using it.
We may introduce new features, tools, or services through the website in the future, and these will also be subject to these Terms unless otherwise stated.
14. Prohibited Uses
You may not use our Services:
- For any unlawful purpose;
- To violate any applicable law, regulation, or third-party right;
- To infringe or violate intellectual property rights;
- To harass, abuse, threaten, or harm others;
- To submit false or misleading information;
- To interfere with the security or operation of the website;
- To introduce malicious code, viruses, or harmful material;
- To collect or track personal information of others without authorization;
- To engage in fraudulent, deceptive, or unauthorized transactions;
- To attempt to gain unauthorized access to our systems or those of third parties; or
- To circumvent or interfere with security features of the Services.
We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.
15. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Services and information available through them are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from using the Services will be accurate, complete, or reliable in every circumstance.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, CLOSEMADE and its owners, officers, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services or products purchased through the Services.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
17. Indemnification
You agree to indemnify and hold harmless CLOSEMADE and its owners, officers, employees, affiliates, service providers, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:
- Your violation of these Terms;
- Your misuse of the Services;
- Your violation of applicable law; or
- Your violation of the rights of another person or entity.
This obligation applies to the extent permitted by applicable law.
18. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.
19. Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
20. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction, subject to applicable law.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or other circumstances.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the Services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
22. Governing Law
These Terms and any agreement between you and CLOSEMADE relating to the Services will be governed by applicable laws, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any disputes will be handled in accordance with applicable law and the jurisdiction permitted by law.
23. Contact Information
If you have any questions, please feel free to reach out to us:
💬 Live Chat: Click the chat icon on our website for quick assistance.
📧 Email: contact@closemade.com (We aim to respond to emails within 24–48 business hours).
📞 Phone: +1 (385) 446-6018
📍Business Address: 5570 W 1730 South, Suite 900, Salt Lake City, UT 84104, United States
Thank you for choosing CLOSEMADE - Made With Intention.